سياسة الاسترجاع والاستبدال – متجر سرمد

Return and Exchange Policy – Sarmad Store Dear customers, we strive at Sarmad Store to provide the best shopping experience, and we are keen to ensure your complete satisfaction with your purchases. Our return and exchange policy states as follows: 1. Returning or exchanging damaged or misrepresented products: • In case there is a defect in the product (such as scratches or unclear colors): • The customer has the right to return or exchange the product. • The store bears all shipping costs incurred for the return or exchange process. • If the product does not match the description on the product page: • The customer has the right to return or exchange the product. • The store bears all shipping costs incurred for the return or exchange process. 2. Returning intact products: • The customer can return the product and get a refund within 3 days of receiving the product, provided that: 1. The product is in its original condition and completely intact without any damages such as scratches. 2. The customer bears the shipping fees imposed by the shipping company for the return process. 3. Exchanging intact products: • The customer can exchange the product within 7 days of receipt, provided that: 1. The product is in its original condition and completely intact without any damages such as scratches. 2. The customer bears the shipping fees imposed by the shipping company for the exchange process. 4. Custom-designed products: • The customer does not have the right to return or exchange specially designed products based on their request, except in the following cases: 1. Damage to the product. 2. The product does not comply with the agreed design approximation. • The approximate design includes the following details: • Design shape. • Colors used. • Type of metal. • Product size. • Type of installation. • Quantity required. Important notes: • All return and exchange requests are subject to review to ensure the above conditions are met. • Please contact us via email: [email protected] or WhatsApp number: 0544341979 to submit requests. At Sarmad Store, your satisfaction is our priority. Thank you for your understanding and trust in our services.